Customers at a JPMorgan Chase branch say deposits aren’t showing up in their accounts, and the bank has been reluctant to address the issue.
Carla Garling, a small business owner, says that despite having a deposit slip, her local Chase branch hasn’t confirmed a $13,478 deposit to her account, reports KFOR Oklahoma News 4.
Since Chase won’t get back to her, Garling is now facing financial burdens, including the need to pay her employees, without the much-needed money.
“I’m trying to be patient, I’m trying to be kind about it. But I’ve got bills to pay that are going to come out of automatic draft out of my business account…
For a small business like mine, it can become detrimental very quickly.”
Employees at Chase reportedly told Garling that they didn’t know when or if she would receive her money.
After being contacted by Oklahoma News 4, Chase reportedly appeared to become more motivated to help out Garling.
The small business owner said that hours after being probed by the media outlet, Chase told her that they promised to credit her account with the missing deposit. Another person who experienced similar issues with the same Chase branch was reimbursed for his troubles.
Chase has been the subject of multiple reports alleging that the bank shut down accounts without clear reasoning or explanation.
Last summer, Republican attorneys general in 19 states accused JPMorgan of routinely discriminating against its own clients and closing bank accounts without warning based on religious and political biases.
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