In a recent discussion with Finance Magnates’ Jeff
Patterson, Constantinos Michailides, Founder and CEO of DGM Tech Solutions,
outlined how artificial intelligence, blockchain, and outsourcing are affecting
the industry. The conversation took place at iFX EXPO International
2025.
Outsourcing Brokerage Infrastructure
DGM Tech Solutions provides back-end platform administration
services to brokers.
“We know the platforms brokers need to serve traders
globally. While others might offer administration as a side service, it’s our
sole focus—disaster recovery, 24/7 support, and platform maintenance are what
we do daily,” said Michailides.
As brokers turn to outsourcing to reduce internal workload,
DGM offers an option for handling these operational tasks at scale. “It’s
a big overhead—not boring, but labor-intensive. Most firms aren’t willing to
take it on 100%, but we’ve built processes to handle it at scale,” he
added.
Artificial Intelligence in Brokerage Services
Michailides pointed to AI as a key factor changing how
brokers operate. He described it as a “formidable advancement”
and shared examples of its use in onboarding processes.
“A process that once took days now takes minutes. A
selfie cross-checked against documents via AI slashes onboarding time
dramatically.”
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He said DGM is applying AI to automate platform management
tasks. This includes functions like group creation and instrument
configuration.
“Imagine feeding a request to an AI model linked to the
trading platform’s backend. What took a human 20 minutes becomes a one-minute
task. That’s efficiency impacting the bottom line.”
Blockchain and Compliance
On compliance, Michailides discussed the potential role of
blockchain in Know Your
Customer and Anti-Money
Laundering processes. He proposed a system where verified users are
issued digital tokens that serve as trusted IDs across financial services.
“If every verified client had a blockchain-based token,
brokers, banks, and insurers could rely on a single source of truth. It’s
feasible—the tech exists. The challenge is adoption and regulatory
buy-in.”
He admitted that regulatory resistance, especially from
governments, is a barrier. Still, he believes the industry can influence
change.
“If it were up to governments and banks, they would
stop Bitcoin immediately—it’s a threat to them….
