Binance added Amazon’s generative AI technology
in collaboration with Amazon Web Services (AWS). The exchange mentioned that
this initiative aims to improve onboarding and customer support.
Binance will now use AWS’s generative AI services,
including Amazon Bedrock and Amazon Elastic Container Service (ECS), to serve its users. According to the exchange, this partnership aligns with Binance’s
objective of combining blockchain innovation and cloud computing.
AWS Generative AI
Amazon Bedrock will reportedly serve as the AI
backbone, enabling Binance to access foundational models and deploy AI-driven
applications that refine the user journey and streamline processes, from
verification to issue resolution.
The initiative specifically targets the cumbersome
onboarding process. Binance’s new AI-powered Know Your Customer system
reportedly populates user information automatically, performs proof of address checks, and reduces the need for manual World-Check case reviews.
This enhancement has significantly increased Binance’s
efficiency, improving information recognition to a 95% success rate while
cutting OCR costs by 80%. Additionally, PoA approvals have risen in 107
countries, while case review times have dropped by 30%.
Commenting on the agreement, Rohit Wad, Binance’s Chief Technology Officer, mentioned: “AWS’s comprehensive cloud services
enable Binance to continue its ongoing commitment to ensuring user-centric
services are supported by operational excellence and customer satisfaction.”
“By integrating AWS’s suite of cloud technologies,
including cutting-edge generative AI capabilities, we are not only streamlining
our operations but also setting new standards for efficiency and reliability in
the blockchain and cryptocurrency industry.”
Amazon and Crypto Innovation
Amazon Bedrock also powers Binance’s new AI-enhanced
chatbot, which is designed to answer user queries with greater clarity and
effectiveness. Early implementation data shows that the bot has improved its
First Call Resolution rate by 5%, indicating fewer cases where users need
further support.
The chatbot’s ability to provide instant answers and
resolve concerns reflects the potential of AI to optimize real-time customer
support in the cryptocurrency industry.
AWS’s suite of services, including Amazon CloudWatch
and AWS Lambda, is pivotal in Binance’s move toward automated system diagnostics and troubleshooting. This partnership reportedly continues Binance’s collaboration with AWS,…
