The financial sector is exploring tech innovations that could radically transform backend operations and CX. Blockchain is one of them. While it is often associated with cryptocurrencies, it has intriguing scenarios of use in banking. Statista predicts that the market size for blockchain applications for the banking and finance sector will reach $22.5 billion by 2026. Institutions worldwide are interested in the capacities of this technology to ensure faster domestic and cross-border payments, automate compliance procedures, and protect private data. In this piece, we will give an overview of this tech innovation, take a closer look at its key benefits,
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